Admin FAQs

Who should use the admin dashboard?

Event organizers, organizer staff, and Zinvos support team members use the admin dashboard to manage events and operations.

Why can an admin not see a feature?

Confirm their account role, the selected event, and whether the feature is event-scoped. Some pages are available only after opening a specific event.

What should be configured first for a new event?

Start with the event record, halls, faculties, programs, and sessions. Then configure registration, engagement, feedback, and operations.

Where should support start when an organizer reports missing content?

Confirm the event, the content type, and whether the content was saved in admin. Then verify whether the mobile app is showing the same event.