Skip to main content

Admin FAQs

Who should use the admin dashboard?​

Event organizers, organizer staff, and Zinvos support team members use the admin dashboard to manage events and operations.

Why can an admin not see a feature?​

Confirm their account role, the selected event, and whether the feature is event-scoped. Some pages are available only after opening a specific event from the event sidebar.

What should be configured first for a new event?​

Start with the event record (use the Event Create Wizard), venue, mobile imagery, halls, faculties, programs, and sessions. Then configure registration, certificates, engagement, feedback, and operations. If using WhatsApp or payments, configure those after the event basics are in place.

Where should support start when an organizer reports missing content?​

Confirm the event, the content type, and whether the content was saved in admin. Then verify whether the mobile app is showing the same event and that the event's Mobile Visibility toggle is enabled.

Why does the mobile event card or event home look different from admin expectations?​

Check the event's mobile imagery, logo, overlay, and text display settings. Then refresh the mobile app and confirm the attendee selected the correct event.

Where should staff perform event check-in?​

Event check-in is handled through Ops Attendance. Staff should use the Ops Portal attendance tools rather than looking for a separate registration check-in page.

How should certificate design differences by attendee category be handled?​

Use category-specific certificate overrides when a category needs different wording, layout, or certificate settings. Review the preview for each affected category before issuing certificates.

Why does the dashboard look different?​

The admin dashboard was redesigned around a single grouped navigation drawer, a Home dashboard, an Event Hub for each event, and an Event Create Wizard. Select an event to enable its event-specific pages.

How do I set up WhatsApp for my event?​

First, configure the global WhatsApp resources (apps, phone numbers, templates) from the WhatsApp Manager page under Administration. Confirm the venue's timezone in the event's Basics settings, then use WhatsApp Settings to map templates and choose the sending number. Configure the registration Flow, discovery, and approval policy on the event's Registration Setup page. See the WhatsApp Setup Workflow for step-by-step instructions.

Which payment gateway should I choose?​

  • Ask the Zinvos platform team which gateway is enabled for the deployment.
  • Airpay v3 and v4 use the Airpay checkout flow; Zoho uses Zoho hosted checkout.
  • Confirm that the configured gateway supports the event's intended registration channel before launch.

The gateway is set in the backend configuration, not per event.

How do I configure category-based pricing?​

In the event's Registration Setup or payment settings, define prices for each category in your registration form. Categories without a price are free. See Payment Setup.

How do I copy activities from a previous event?​

From the Event Activities page, click Copy from Event, select a source event, and choose Copy all activities. Review the copied activities afterward.

How do I make an event visible in the mobile app?​

Enable Mobile Visibility in the event settings when the event is ready to appear in the mobile event list. Share the public registration URL when the event uses the public web registration form.

How do I handle data deletion requests?​

Account-deletion requests are recorded as support requests for manual review. Confirm the user's identity and follow your organization's retention and compliance process before taking any action.