Registration FAQs
What if an attendee registered but cannot see their registration?
Ask whether they used the same mobile number or email. Also check alternate email if the attendee uses more than one email address. If the organizer imported the attendee, guide them through claim registration if enabled. For WhatsApp registrations, confirm the Flow submission was completed and the approval was processed (check with the admin if pending).
Why does the mobile app open an external registration website?
The organizer may have configured the event to use an external registration URL. In that case, the mobile app sends attendees to the organizer-provided website instead of showing an in-app form.
Why does one event show a form and another event show claim registration?
Registration behavior is event-specific. One event may use an in-app form for new registrations, while another may use claim-only registration for imported attendees.
What if an attendee says their registration is already claimed?
Confirm the registration number, primary email, alternate email, and attendee identity. If the organizer allows OTP reclaim transfer, the attendee may be able to verify by OTP and transfer the registration to their current account. If it is not enabled, support should follow the organizer's manual unclaim or correction process.
What if a QR badge does not appear?
Confirm the registration exists, the attendee is logged in, and the registration is linked to the attendee account. For paid registration, confirm the payment status with the organizer or the channel used to register.
Can venue staff register walk-in attendees?
Yes, if spot registration is enabled and the organizer allows walk-in registration.
What should support check before changing a registration?
Confirm the event, attendee identity, registration ID if available, primary email, alternate email, claim status, payment status, and organizer policy for edits or transfers.
How does WhatsApp registration work?
The attendee messages the event's WhatsApp number. The assistant helps them find the event and sends a Meta Flow registration form. After submission, the registration is either auto-approved or sent to admin for manual review. Once approved, a confirmation and branded ticket with QR code are delivered through WhatsApp.
Why do I need to pay to register?
The organizer has configured paid registration for this event. Different attendee categories may have different prices. Payment must be completed before the registration is confirmed and the QR badge is available.
How do I access the public registration form?
Use the public registration URL shared by the organizer. Event listing in the mobile app is controlled separately by the event's Mobile Visibility setting.
What happens if I abandon a WhatsApp Flow registration?
The registration draft expires after 2 hours. You can restart the registration from the WhatsApp conversation — just message the number again.
How do I get a replacement ticket on WhatsApp?
Message the event's WhatsApp number and type "ticket" or "my ticket". The assistant will resend your branded ticket with the QR code.