Registration FAQs

What if an attendee registered but cannot see their registration?

Ask whether they used the same mobile number or email. If the organizer imported the attendee, guide them through claim registration if enabled.

What if a QR badge does not appear?

Confirm the registration exists, the attendee is logged in, and the registration is linked to the attendee account.

Can venue staff register walk-in attendees?

Yes, if spot registration is enabled and the organizer allows walk-in registration.

What should support check before changing a registration?

Confirm the event, attendee identity, registration ID if available, and organizer policy for edits.