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Mobile FAQs

Why can an attendee not see an event?​

Confirm they are using the expected app environment and that the event is active or available. Ask them to refresh the event list or reopen the app.

Why can an attendee not access a feature?​

Some features require login or an event registration. Confirm whether the attendee is logged in and has selected the correct event.

Where does an attendee find their QR badge?​

They should open their registration details or QR badge screen after registration is linked to their account.

Why is a session feature missing?​

The feature may not be configured for that session. Confirm with the admin team that feedback, quiz, poll, notes, or ask faculty is enabled for the correct session.