Mobile FAQs
Why can an attendee not see an event?
Confirm they are using the expected app environment and that the event is active with Mobile Visibility enabled. Ask them to refresh the event list or reopen the app.
Why does an event show a Register button or registration action?
The organizer has enabled registration for that event. When it is available, the Register Now button starts the registration flow. The action may open an external registration site, an in-app form, or claim registration depending on the event setup.
Why can an attendee not access a feature?
Some features require login or an event registration. Confirm whether the attendee is logged in and has selected the correct event.
Where does an attendee find their QR badge?
They should open their registration details or QR badge screen after registration is linked to their account. The badge displays event identity so attendees can confirm they are showing the correct badge.
They may also use My Registrations from the event home or drawer shortcut when available.
Can an attendee update their profile details?
Where enabled, attendees can open settings to review or update details such as name, email, alternate email, and mobile number. If registration or certificate access is affected, confirm the account still matches the registration record.
Why is a session feature missing?
The feature may not be configured for that session. Confirm with the admin team that feedback, quiz, poll, notes, or ask faculty is enabled for the correct session.
Why are faculty members missing from a session detail?
Faculty display depends on the session assignments set in admin. Ask the admin team to confirm that speakers, moderators, and committee members were assigned to the correct role. If custom role labels are configured (for example, "Chairperson" instead of "Moderator"), the section header may look different but the faculty member should still appear in the correct group.
Why is the attendee seeing an update prompt?
The app checks the Play Store or App Store listing for the minimum supported version. If the installed version is older, the app shows an update prompt. Attendees should update through their device's app store to continue using the app.
How do I register for an event through WhatsApp?
If WhatsApp is enabled for the event, message the event's WhatsApp number. The assistant will help you discover the event and guide you through registration. After registering, you will receive a confirmation message and a ticket with a QR code.
How do I pay for registration on my phone?
For paid registration, follow the payment instructions provided by the organizer or WhatsApp assistant. Payment is completed in the browser through the configured gateway. Native in-app payment handling is not currently available.
Why does clicking a venue open Google Maps?
On Android, tapping a venue address opens Google Maps directly. On iOS, a map picker opens so you can choose your preferred maps app. This only works if the organizer has configured a venue map URL for the event.
Can I zoom in when scanning a QR code?
Yes, use the pinch-to-zoom gesture on the QR scanner screen to zoom in on distant or small QR codes.
Why are there two buttons on the event home screen now?
The event home can show Register Now when registration is open and you do not already have a registration. It can also show Event Website when the organizer configured a website URL. The available actions vary by event.