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Mobile Attendee Journey

Use this workflow when preparing organizer support staff to help attendees during an event.

Before the Event​

  1. Confirm the event appears in the mobile app (check Mobile Visibility is enabled).
  2. Confirm event card imagery, event home banner, and event home tiles show the expected content.
  3. Test login, profile settings, registration action, QR badge, sessions, notes, polls, and feedback.
  4. On Android, test that venue addresses open Google Maps directly.
  5. Test the WhatsApp registration flow if WhatsApp is enabled (start a conversation, browse events, register).
  6. Confirm the available event-home actions match the event configuration.
  7. Favorite a session and confirm support staff know the double tap behavior.
  8. Open a session detail screen and confirm speakers, moderators, and committee members appear correctly.
  9. Test notification permission on at least one device.
  10. Test the browser-based payment flow if the event requires paid registration.

During the Event​

  1. Ask attendees to select the correct event first.
  2. Guide attendees to sessions, filters, and favorite behavior.
  3. Help attendees use the event registration action or My Registrations shortcut.
  4. Help registered attendees open QR badges from registration details — badges now show event identity.
  5. Use the pinch-to-zoom gesture on the attendance QR scanner for distant codes.
  6. Use attendance or ops scanning flows only with trained staff accounts.
  7. For live quiz, ask attendees to sign in, open the quiz, and keep the screen open.
  8. For Ask Faculty, ask attendees to sign in and select the correct session.
  9. If attendees registered through WhatsApp, remind them they can request their ticket by messaging the WhatsApp number.
  10. For payment issues during registration, direct attendees to request a new payment link.

After the Event​

  1. Ask attendees to complete feedback if required (in-app or via emailed feedback link).
  2. For emailed feedback, confirm the attendee received the email and can open the web form.
  3. Guide eligible attendees to My Certificates.
  4. Help users download certificate PDFs or verify certificate numbers.
  5. For Moments, confirm selfie upload and album readiness before troubleshooting missing photos.

Common First Questions​

  • Which event did you select?
  • Are you signed in or browsing as a guest?
  • Did you register through the app, the web, or WhatsApp?
  • Which registration number or email are you using?
  • Do you have an alternate email on the registration or account?
  • Did you refresh the mobile app?
  • Is this feature enabled for the event or session?
  • Have you completed payment if the event requires it?

Related docs: Mobile App Overview, Admin Getting Started, WhatsApp, Payments.