Mobile Attendee Journey
Use this workflow when preparing organizer support staff to help attendees during an event.
Before the Event
- Confirm the event appears in the mobile app.
- Confirm event home tiles show the expected content.
- Test login, registration claim, QR badge, sessions, notes, polls, and feedback.
- Favorite a session and confirm support staff know the double tap behavior.
- Test notification permission on at least one device.
During the Event
- Ask attendees to select the correct event first.
- Guide attendees to sessions, filters, and favorite behavior.
- Help registered attendees open QR badges from registration details.
- Use attendance or ops scanning flows only with trained staff accounts.
- For live quiz, ask attendees to sign in, open the quiz, and keep the screen open.
- For Ask Faculty, ask attendees to sign in and select the correct session.
After the Event
- Ask attendees to complete feedback if required.
- Guide eligible attendees to My Certificates.
- Help users download certificate PDFs or verify certificate numbers.
- For Moments, confirm selfie upload and album readiness before troubleshooting missing photos.
Common First Questions
- Which event did you select?
- Are you signed in or browsing as a guest?
- Which registration number or email are you using?
- Did you refresh the mobile app?
- Is this feature enabled for the event or session?
Related docs: Mobile App Overview, Admin Getting Started.