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Account and Support

Account and support flows help attendees recover access and contact the event or Zinvos support team.

Login and Signup​

Attendees can sign in with supported credentials and create accounts when needed. Some event content is available as a guest, but participation features often require sign-in.

Forgot Password and Reset​

Forgot password starts the reset flow. Users may verify a reset token and set a new password where supported.

User Settings​

Settings can include account details and account actions such as logout. Attendees may be able to review and update profile details such as name, email, alternate email, and mobile number.

Account Deletion​

Users can submit a public account-deletion request with their identity details and reason. Zinvos records the request for manual identity verification; submitting it does not immediately delete the account or its associated records.

Profile and Sign-In Identity​

Profile identity details help support teams match an attendee account to registrations and event access. If an attendee uses more than one email address, ask them to check both their primary and alternate email.

Some users may sign in with password, Google, or Apple depending on the app configuration. When troubleshooting account access, confirm which sign-in method the attendee used before advising password reset or registration claim steps.

Support Contact​

Support contact lets users submit password reset, general inquiry, or technical issue requests. The form validates identity and message details before submission.

Organizer Support Checklist​

  • Confirm the attendee's selected event.
  • Confirm whether the user is a guest or signed in.
  • Confirm the mobile number or email used for the account.
  • Check alternate email if the attendee uses more than one email address.
  • Confirm the feature requires registration, attendance, or certificate eligibility.
  • For account deletion requests, confirm the user has submitted the correct identity details and explain that the team will verify the request.
  • Escalate with event, account, registration number, and screenshot details when needed.