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Documents and Event Content

The mobile app includes several content sections that organizers configure in admin.

Documents​

Documents provide event files such as schedules, abstracts, brochures, or handouts. Use clear document titles so attendees know what to open.

Custom Menu​

Custom menu items appear on event home and can open event-specific web content. Organizers use this for links or resources that do not fit standard app sections.

FAQ Chat​

FAQ chat is reachable from event home. It uses event context, suggested questions, conversation history, message rating, and a new conversation action.

Contacts, Sponsors, and Team​

Contact Us, Sponsors, Sponsor Details, and The Team help attendees find event people and partner information.

Venue Navigation​

When you tap the venue section, the behavior depends on your device:

  • Android: Google Maps opens directly with the venue location.
  • iOS: A map picker opens, letting you choose Google Maps, Apple Maps, or another installed maps app.

Organizer Support Notes​

  • If content is missing, confirm it was created under the correct event in admin.
  • If a link does not open, test it on a phone browser and confirm it does not require unsupported authentication.
  • If downloads fail, confirm network access and device storage permission.
  • If the venue does not open in maps, confirm the organizer has added a venue map URL in the event settings.