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Feedback and Certificates

Feedback and certificates are often connected. Some events require feedback before a certificate can be issued.

Feedback​

Attendees submit feedback from the mobile app when feedback is configured by the organizer. Feedback can include ratings, options, or written responses depending on setup.

Mobile feedback form

Feedback forms can include rating questions and written feedback fields configured by the organizer.

Certificate Eligibility Banner​

Event home can show a certificate eligibility banner. If feedback is required, the banner can guide the attendee to the feedback screen before certificate access.

My Certificates​

My Certificates lists certificates available to the signed-in user. Certificate detail supports viewing certificate information and downloading the PDF.

Public Verification​

Certificate verification lets someone verify a certificate number without needing the attendee's account.

Organizer Support Notes​

  • If a certificate is missing, confirm registration, attendance or eligibility rules, feedback completion, and admin approval status.
  • If PDF download fails, ask the attendee to check storage permission and network access.
  • If verification fails, confirm the certificate number was entered exactly.
  • If the organizer has enabled auto-email, eligible and approved certificates may be emailed to the participant automatically. Ask the attendee to check their inbox (and spam folder) before re-downloading from the app.