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Feedback and Analytics

Feedback tools help organizers measure attendee satisfaction and collect qualitative responses through the mobile app or via email.

Features​

  • Create and manage feedback questions with choice-based options.
  • Review feedback summaries with rating and text response analytics.
  • Export text response summaries when available.
  • Review individual event feedback submissions.
  • Send feedback forms via email to attendees.
  • Gate feedback access by check-in to ensure only verified attendees respond.
  1. Create feedback questions before the event or session.
  2. Configure whether feedback requires attendance check-in from Certificate Settings.
  3. Ask attendees to submit feedback from the mobile app or email.
  4. Review summaries and detailed submissions.
  5. Use results for post-event reports and certificate workflows if applicable.

Emailed Feedback​

In addition to in-app feedback, you can send feedback forms via email. The emailed web feedback flow generates a unique feedback link for each attendee and delivers it through email. Attendees click the link to open a web-based feedback form — no mobile app required.

This is useful for:

  • Post-event feedback collection when attendees have left the venue.
  • Events where some attendees did not install the mobile app.
  • Certificate workflows that require feedback completion.

Check-in Gating​

Feedback access can be gated by attendance check-in. When enabled:

  • Only attendees who have been checked in (via Ops Attendance) can submit feedback.
  • Unchecked attendees see a message directing them to complete check-in first.
  • This ensures feedback responses come from verified participants.

Check-in gating applies to both in-app and emailed feedback. Configure it from Certificate Settings. Send emailed feedback links from Feedback Submissions.

Feedback Questions​

Use clear language and keep the number of required questions reasonable. Required questions should collect information the organizer will actually review.

Feedback Submissions​

Feedback submissions are important when certificate eligibility depends on completed feedback. Use submissions to validate whether a participant has responded. The feedback submissions page shows each attendee's response status, which is useful for certificate workflows.

Attendee Support Notes​

  • Mobile users submit feedback from the event or session feedback screen.
  • Emailed feedback recipients click the link in their email to open the web feedback form.
  • If feedback requires check-in and the attendee cannot submit, confirm they were scanned at the event.
  • If feedback is required for certificates, guide the attendee from the certificate eligibility banner to the feedback screen.
  • If feedback is missing, confirm the attendee used the same account or registration record expected by the event.