Support Administration
Support administration helps organizers and support teams handle user access issues, customer requests, and data deletion requests.
Common Support Tasks
- Review password reset requests.
- Help users who cannot access admin or mobile features.
- Track support requests from contact forms.
- Process account deletion requests from users.
- Guide organizers through event setup and operations.
Password Reset Requests
Review and respond to password reset requests submitted by users. Check the request details before taking action so the right account is handled.
Support Contact
Users can submit support contact requests from public screens when they cannot access their account. Requests can be related to password reset, general inquiry, or technical issues.
Account Deletion Requests
Zinvos provides a public-facing page where users can submit requests to delete their account and associated data. The Account Deletion Request page collects the user's identity and reason for deletion.
The request is reviewed manually. It does not immediately delete an account or its associated records.
As a support team member:
- Review deletion requests before processing.
- Confirm the user's identity.
- Follow your organization's data retention and compliance policies before taking any action.
This feature supports compliance with data protection regulations such as GDPR and DPDP.
Organizer Support Notes
Organizers commonly help attendees with these issues:
- Login or password reset.
- Registration claim and OTP verification.
- Missing QR badge.
- Missing certificate.
- Live quiz connection problems.
- Incorrect event selection.
- WhatsApp registration or ticket issues.
- Payment status inquiries.
When troubleshooting, first confirm the attendee's event, account identity, registration record, and mobile app refresh state.