Support Administration
Support administration helps organizers and support teams handle user access issues and customer requests.
Common Support Tasks
- Review password reset requests.
- Help users who cannot access admin or mobile features.
- Track support requests from contact forms.
- Guide organizers through event setup and operations.
Screenshot placeholder: password reset request list, support contact form, and admin support request list.
Password Reset Requests
Review and respond to password reset requests submitted by users. Check the request details before taking action so the right account is handled.
Support Contact
Users can submit support contact requests from public screens when they cannot access their account. Requests can be related to password reset, general inquiry, or technical issues.
Organizer Support Notes
Organizers commonly help attendees with these issues:
- Login or password reset.
- Registration claim and OTP verification.
- Missing QR badge.
- Missing certificate.
- Live quiz connection problems.
- Incorrect event selection.
When troubleshooting, first confirm the attendee's event, account identity, registration record, and mobile app refresh state.